Welcome to Lema Flowers Nairobi, your premier destination for exquisite, fresh flowers and arrangements in Nairobi. We are passionate about bringing beauty and joy to every occasion, from weddings and corporate events to personal celebrations and everyday moments: Birthdays, Valentine’s Day, Anniversary, Apology, Love and Romance, Graduation Day, Funeral, etc (Flowers and Delivery).
At Lema Flowers, we take pride in our commitment to quality, creativity, and customer satisfaction. With years of experience in the floristry industry, we curate stunning, tailor-made floral designs that reflect your unique style and vision. Whether you’re looking for vibrant bouquets, elegant centerpieces, or a special gift, we ensure that every bloom is carefully selected and crafted with love and attention to detail.
Our team of expert florists is dedicated to providing exceptional service, helping you bring your floral dreams to life. From the moment you place an order to the delivery of your arrangement, we are here to guide you every step of the way.
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Thank you for choosing Lema Flowers Nairobi — where every flower tells a story, and every arrangement is a work of art.
Privacy Policy – Lema Flowers Nairobi
At Lema Flowers Nairobi, we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or interact with our services. By using our website, you consent to the practices described in this policy.
1. Information We Collect
We collect personal information in the following ways:
- Personal Identifiable Information (PII): When you place an order, register an account, or sign up for our newsletter, we may collect your name, email address, phone number, billing and shipping addresses, and payment details.
- Non-Personal Information: We may collect information about your browsing activity, such as IP addresses, device type, browser type, and usage patterns through cookies and analytics tools.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders.
- To communicate with you regarding your orders, promotions, or services.
- To improve our website and services by analyzing user behavior.
- To send you marketing materials, such as newsletters and special offers, with your consent.
3. How We Protect Your Information
We are committed to safeguarding your personal information. We use industry-standard security measures, including encryption and secure server technology, to protect the data you provide to us. However, please be aware that no method of transmission over the internet is 100% secure, and while we strive to protect your information, we cannot guarantee its absolute security.
4. Sharing Your Information
We will not sell, rent, or share your personal information with third parties, except in the following cases:
- To trusted third-party service providers who help us operate our website and fulfill your orders (e.g., payment processors, delivery companies).
- To comply with legal obligations or respond to lawful requests by public authorities.
5. Cookies
Our website uses cookies to enhance your browsing experience and collect usage data. Cookies are small text files placed on your device. You can adjust your browser settings to refuse cookies or notify you when they are being used, but please note that some features of our website may not function properly if cookies are disabled.
6. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections or updates to your information.
- Request the deletion of your personal information, subject to legal and contractual obligations.
- Opt-out of marketing communications at any time by clicking the unsubscribe link in our emails.
7. Links to Third-Party Websites
Our website may contain links to third-party websites that are not operated or controlled by us. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a revised date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
CALL/WHATSAP
+254 790 591 456
Return Policy – Lema Flowers Nairobi
At Lema Flowers Nairobi, we are dedicated to providing you with the freshest and most beautiful floral arrangements. While we take great care in ensuring the quality of our products, we understand that occasionally, issues may arise. This Return Policy outlines how we handle returns, exchanges, and refunds to ensure your satisfaction.
1. Order Cancellation
- Before Shipment: If you wish to cancel your order before it has been shipped or delivered, please contact us as soon as possible. We will process the cancellation and issue a 70% refund.
- After Shipment: Once an order has been shipped or delivered, cancellations cannot be accepted. Please refer to our return policy below for any issues with your order.
2. Returns and Exchanges
- Damaged or Defective Items: If your floral arrangement arrives damaged or defective, please contact us immediately within 15 minutes of receiving your order. We may request photos of the damaged product to assess the issue. In most cases, we will offer a replacement depending on the situation.
- Incorrect Items: If you receive an incorrect item (e.g., wrong flower type, wrong bouquet, or incorrect order), please contact us immediately. We will arrange for the correct item to be sent to you, or we will issue a full refund if a replacement is not possible.
- Freshness promise: We strive to ensure that all flowers are of the highest quality. If your flowers arrive wilted, damaged, or not as described, please notify us within 10 minutes. We will be happy to offer a replacement.
3. Non-Returnable Items
- Perishable Goods: Due to the nature of flowers, they are considered perishable items and cannot be returned once they have been delivered and received in good condition. However, we will always ensure that you are satisfied with the quality of the products you receive.
- Customized or Special Orders: Customized flower arrangements or special requests cannot be returned or exchanged, unless they arrive damaged or incorrect.
4. Refunds
- Refunds will be issued to the original payment method within 10-15 business days after the return request has been processed and approved.
- If your order is eligible for a refund, we will notify you by email once the refund has been processed.
5. Contact Us
If you have any concerns or questions about your order, or if you need to return an item, please contact us at:
Lema Flowers Nairobi
lemaflowersnairobi@gmail.com
CALL/WHATSAP
+254 790 591 456